About MPG

Our Philosophy: The “One-Touch” Goal

The reality of this business is that every time an underwriter touches a file, it costs you time and money. Our goal at Mortgage Processing Group is simple: we want to eliminate the “back-and-forth” that slows down your closings.

By handling the heavy lifting of outsourced loan processing with extreme attention to detail, we aim for a “straight to Close” result. We don’t just move paper; we prepare files so thoroughly that underwriters can review them once and clear them for closing. This isn’t just about being organized—it’s about protecting your commission and your sanity.

Our Values: Your Reputation is Our Priority

We know we’re one of the larger contract mortgage processing companies out there, but we don’t treat your business like a number. When you hand a file to us, you’re trusting us with your reputation. We take that seriously.

  • Your Clients are Our Clients: We treat every borrower with the same professionalism and care that you do. Our job is to make you look good so you get that referral or repeat deal.

  • Customized Support: No two mortgage shops run exactly the same way. We adapt our loan processing support to fit your specific workflow, not the other way around.

  • Confidentiality & Accuracy: In a high-stakes industry, we pride ourselves on being the steady hand. We keep your data secure and your files compliant, period.

We’re here to handle the “work and worry” of the back office so you can get back to what you do best: originating loans and growing your business.

CONNECT WITH US

Our Leadership Team

Chief Executive Officer

855-674-8326 x700

Gary N. Smith, C.M.C.

Email Gary

Chief Operating Officer

480-678-7613

Tara Otto

Email Tara

Director of Processing Division

612-670-1432

Cori Dane

Email Cori

Director of Business Administration

480-220-5999

Joseph Pluth, Jr.

Email Joseph

Amy Lukac

Marketing Specialist

848-992-5941

Email Amy

Director of Processing & LPA Services

602-293-6737

Kerri Osborne

Email Kerri

VIDEO REVIEWS

Review by Empire Home Loans

Review by Scottsdale Mortgage Advisors, LLC

Review by Barrett Financial Group

Review of our LOA Services by Marsh Lending

  • "I am a loan originator with Empire Home Loans in Oregon. Suzi Ouilette has been absolutely amazing to work with. She always seems to get right on my loans and knows exactly what to do to help the file move along quickly. She is easy to communicate with and a fountain of knowledge. I feel very lucky to get to work with her!"

    Randy G. | Empire Home Loans

  • “I trust Melissa 100% with my loan files! She is a great communicator and whenever there is an issue, we work great together to get it resolved. We are a great team and I look forward to doing many more loans with her!”

    Karl W. | Barrett Financial

  • “She's (Christine’s) outstanding and very efficient!”

    Kelly F. | Empire Home Loans

  • “Suzi makes it happen all the time!!”

    Sheryl V. | Empire Home Loans

  • “I have been with many processors. Being with Alicia is amazing. She knows how to handle all of an LO's needs. Her customer service, anticipation and attention to detail is amazing.”

    Bryan K. | Edge Home Finance

  • “She (Melissa) does a fantastic job on each and every loan we send her :)”

    Brian K. | BKC Mortgage

  • “Cinda is very responsive, has great communication, and is reliable. I’m really happy working with her.”

    Christine D. | Edge Home Finance

  • "I love working with Sam. We have a great relationship. He is so organized, knows exactly what needs to be done, and executes it."

    John H. | Coast2Coast Mortgage, LLC

  • “Britany has been amazing! Its refreshing to feel the care and attention to detail that she puts into each file. This along with her amazing client communication skills have made moving files from start to funding very easy. Thank You Britany!”

    Jacob K. | EDGE

  • “I am so thankful for my processor Cinda with MPG! I have had a LOT of processors in my 9 years as a loan officer and she ranks among the very best that I have ever had the pleasure of working alongside and because of her I actually CAN spend my time finding new business, which is always the sales pitch but is so rarely delivered with previous processors I've worked with. I highly recommend MPG if you are in need of an amazing processor!”

    Kira T. | Motto Mortgage

  • “Steven does a great job. He is responsible and knowledgeable and doesn’t require hand holding even on tough files.”

    Mike P. | Barrett Financial