MPG processors manage the complete mortgage loan lifecycle, from initial submission through closing. Our contract processing service covers every major stage, so loan officers can focus on origination while we handle the pipeline.

1. Loan officer submits the file; processor reviews and assigns it in the broker’s LOS (Arive, LendingPad, Calyx, etc.).

2. Processor uploads the 3.4 file to the lender and discloses the loan.

3. Processor reviews all existing documents and contacts the borrower via email and phone to collect any outstanding items needed for initial submission.

4. Processor orders all required third-party services, including appraisal, title, insurance, condo docs, written verifications of employment (WVOEs), and homeowner’s insurance (HOI).

5. After approval, processor communicates loan conditions to the borrower and collects all requirements for final approval and clear-to-close (CTC).

6. Processor coordinates with the lender once CTC is issued to ensure closing docs are sent out promptly.

7. Processor updates all key dates in the broker’s LOS and ensures all file documents are uploaded and organized.

Every MPG processor is thoroughly familiar with UWM and a wide range of other wholesale lenders. We hold our team to a high standard: MPG does no hire any processor with fewer than 2 years of broker-channel experience or fewer than 5 years of total mortgage processing experience.

• 2+ years broker experience (minimum)

• 5+ years processing experience (minimum)

• 400+ combined years of staff experience

• Payment timing: Processing fees are due at loan closing, paid via invoice submitted to the settlement agent or out of LO’s pocket - whichever the LO chooses.

• Takeover loans: Fees do not change if MPG takes over a file after conditional approval has already been obtained.

• Loans that don’t close: There is no fee for files that fail to close.

• Withdrawn loans: If a loan is withdrawn after a full loan approval has been granted, a processing fee may be assessed at the discretion of the Director of Processing.

MPG staffs enough processors to meet all current broker demand, and we hire additional processors as our client base grows. Processors are assigned based on their current pipeline capacity rather than broker preference - this ensures balanced workloads and consistent service levels.

Each broker is assigned one designated processor. If the working relationship is not a good fit for any reason, we will promptly reassign a new processor at no additional cost.

Yes. MPG processors are experienced with a wide range of loan types beyond conventional and government products, including:

• Non-Qualified Mortgages (Non-QM): loans that fall outside the standard agency guidelines

• DSCR Loans: Debt-service coverage ratio loans for investment properties

• Business Purpose Loans (BPL): commercial and investor-purpose mortgage products

MPG processors work with the full spectrum of wholesale lenders used by our broker partners. Because each broker has their own preferred lender relationships, our processors take the time to become familiar with whichever lenders a broker or MLO works with most frequently.

Our most commonly used wholesale lenders include:

• UWM

• NewRez

• PennyMac

• Provident

• PRMG

• Orion

• Windsor

• Click ‘N’ Close

• Plaza

• CMG

• New Fi

Speed is a core advantage of working with MPG’s commission-based processors. Because our processors are paid at closing - just like the originating loan officer - they have a direct financial incentive to move files forward quickly and efficiently.

• New file review: Processors aim to view every new file the same day it is received.

• Document review and borrower outreach: A full doc with a condition request to the borrower is typically completed within 24 hours of receipt.

Yes. Mortgage Processing Group currently employs bilingual processors who can serve borrowers in the following languages:

• Spanish

• Mandarin

Bilingual processor availability is subject to current pipeline capacity. Contact MPG for details.

MPG processors remain involved through the funding of the loan and handle all prior-to-funding (PTF) conditions, which covers the vast majority of post-approval scenarios. This includes cases such as:

• Borrowers providing funds from unverified accounts requiring underwriting review to establish a paper trail

• 1004D appraisal completion follow-ups required after loan approval

True post-funding conditions - those that arise after the loan has already been funded - are outside the standard scope of processing services, as these are relatively rare and fall outside of the loan transaction itself.

Yes. When a borrower opts for a mail-away closing instead of signing at the title company, MPG processors coordinate directly with the title company to ensure closing documents are routed to the correct address.

While the title company is responsible for arranging the notary, MPG works in tandem with title to ensure the logistics are properly set up and to assist with any borrower-related questions that may arise during the closing process.

Please notify your MPG processor as early as possible when a mail-away closing is anticipated so coordination can begin promptly.

MPG operates on a team-based model where loan processors and loan officers work together as partners on every transaction. To ensure the best outcomes for borrowers, we ask brokers to fulfill the following responsibilities:

• Submit a complete application and proactively flag any known issues with the loan to the processor.

• Handle fee discussions and rate lock with the borrower before the processor engages.

• Introduce the processor to the borrower before the processor makes initial contact, so the borrower is not surprised by an unfamiliar outreach.

• Deliver difficult news to borrowers (denials, conditions, restructuring needs) - this is the broker’s role.

• Respond promptly to processor questions and requests to prevent unnecessary delays in the pipeline.

• Restructure the loan if the current structure does not work - this falls outside the processor’s scope.

MPG’s philosophy: loan processors and loan officers are equal partners in every transaction. Excellent communication from both sides is the foundation of a fast, smooth closing.

Before your first loan submission, brokers must complete the following onboarding steps:

• Execute MPG’s contract for services (signed by the owner/broker of record).

• Have every MLO acknowledge MPG’s fee sheet.

• Complete a loan processor assessment to help MPG understand your preferred workflow and communication style.

Standard documents required for a new loan submission include everything received at the prequalification stage, including credit authorization and AUS login credentials. At minimum, a standard submission should include:

• Most recent 30 days’ paystubs

• 2 years of W-2s

• Most recent 2 months’ bank statements

• Government-issued photo IDs

• Property documents for all REO

• Fully executed purchase contract

Your assigned processor will identify and request any additional documentation specific to the transaction scenario - including tax returns when required.