Privacy Policy

Privacy Policy for Mortgage Processing Group, LLC

Effective Date: 01/01/2026
Last Updated: 03/10/2026

Introduction

Mortgage Processing Group, LLC ("MPG," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through forms, advertisements, or other means.

By using our services or providing us with your information, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services or provide us with your information.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide to Us

When you interact with us (through our website, contact forms, lead forms, advertisements, phone, email, or in person), you may provide us with personally identifiable information, including but not limited to:

  • Contact Information: Name, email address, phone number, mailing address

  • Professional Information: Company name, job title, NMLS number, business address

  • Loan Information: Information related to mortgage loan applications you submit or process through our services

  • Communication Information: Any information you provide when contacting us via email, phone, forms, or social media

B. Information We Collect Automatically

When you visit our website or interact with our digital platforms, we may automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, device identifiers

  • Usage Information: Pages visited, time spent on pages, links clicked, referring website

  • Location Information: General geographic location based on IP address

  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies (see "Cookies and Tracking Technologies" section below)

C. Information from Third Parties

We may receive information about you from third parties, including:

  • Business Partners: Mortgage lenders, loan officers, or other partners who refer you to our services

  • Public Sources: Publicly available information such as professional licensing databases

  • Marketing and Analytics Providers: Data from advertising platforms (e.g., LinkedIn, Facebook, Google) regarding ad interactions and performance

  • Data Aggregators: Demographic or professional information from third-party data providers

2. How We Use Your Information

We use the information we collect for the following purposes:

A. To Provide and Improve Our Services

  • Process mortgage loan applications and provide loan processing services

  • Communicate with you about our services, your account, or your inquiries

  • Respond to your questions, requests, or customer service needs

  • Improve our website, services, and customer experience

  • Develop new products, services, or features

B. For Marketing and Business Development

  • Send you information about our services, promotions, newsletters, or industry updates

  • Conduct market research and analyze trends

  • Deliver targeted advertising on third-party platforms (e.g., LinkedIn, Facebook)

  • Measure the effectiveness of our marketing campaigns

  • Generate leads and identify potential business opportunities

C. For Legal and Compliance Purposes

  • Comply with applicable laws, regulations, and legal processes

  • Protect our rights, property, and safety, and the rights, property, and safety of our users and others

  • Detect, prevent, and address fraud, security issues, or technical problems

  • Enforce our Terms of Service and other agreements

  • Respond to legal requests from government authorities or law enforcement

D. With Your Consent

  • Any other purpose for which you provide specific consent

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

A. With Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Cloud hosting and data storage providers

  • Email and communication platforms

  • Customer relationship management (CRM) systems

  • Analytics and advertising platforms (e.g., Google Analytics, LinkedIn Ads, Facebook Ads)

  • Payment processors

  • IT and security service providers

These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information.

B. With Business Partners

We may share your information with:

  • Mortgage lenders, loan officers, or brokers who partner with us to provide services

  • Title companies, appraisers, underwriters, and other parties involved in mortgage transactions

  • Professional organizations or industry associations with whom we collaborate

C. For Legal Reasons

We may disclose your information if required to do so by law or in response to:

  • Legal processes (e.g., subpoenas, court orders, government investigations)

  • Requests from law enforcement or regulatory authorities

  • Situations involving potential threats to safety, fraud, or illegal activity

  • Protection of our legal rights, property, or safety

D. In Business Transfers

If MPG is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership or control of your personal information.

E. With Your Consent

We may share your information with third parties when you provide explicit consent for us to do so.

F. Aggregated or De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other business purposes.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and deliver personalized content and advertising.

A. Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly

  • Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)

  • Advertising Cookies: Used to deliver relevant advertisements and track ad performance (e.g., LinkedIn Insight Tag, Facebook Pixel, Google Ads)

  • Functional Cookies: Remember your preferences and settings

B. Third-Party Cookies

Third-party platforms (such as LinkedIn, Facebook, and Google) may place cookies on your device when you visit our website or interact with our ads. These cookies are governed by the privacy policies of those third parties.

C. Your Cookie Choices

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may affect your ability to use certain features of our website.

You can also opt out of interest-based advertising through:

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Factors we consider when determining retention periods include:

  • The nature of the information collected

  • The purposes for which the information was collected

  • Legal, regulatory, or contractual obligations

  • Our legitimate business needs

When we no longer need your information, we will securely delete or anonymize it in accordance with applicable data protection laws.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures include:

  • Encryption of sensitive data in transit and at rest

  • Secure server infrastructure and firewalls

  • Access controls limiting employee access to personal information

  • Regular security audits and vulnerability assessments

  • Employee training on data protection and security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

A. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information.

B. Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business purposes).

C. Opt-Out of Marketing Communications

You may opt out of receiving marketing emails from us by:

  • Clicking the "unsubscribe" link in any marketing email

  • Contacting us using the information provided below

  • Updating your communication preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you non-marketing communications related to our services or your account.

D. Do Not Track Signals

Some browsers support "Do Not Track" (DNT) signals. Our website does not currently respond to DNT signals, but you can control cookies and tracking through your browser settings and the opt-out mechanisms described above.

E. Additional Rights (for California, EU, and Other Jurisdictions)

If you are a resident of California, the European Union, or other jurisdictions with specific privacy laws, you may have additional rights, including:

  • The right to data portability

  • The right to restrict or object to processing

  • The right to withdraw consent (where processing is based on consent)

  • The right to lodge a complaint with a supervisory authority

For California residents specifically, please see the "California Privacy Rights" section below.

F. How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.

8. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

A. Right to Know

You have the right to request that we disclose:

  • The categories of personal information we have collected about you

  • The categories of sources from which the information was collected

  • The business or commercial purpose for collecting the information

  • The categories of third parties with whom we share the information

  • The specific pieces of personal information we have collected about you

B. Right to Delete

You have the right to request that we delete your personal information, subject to certain exceptions.

C. Right to Opt-Out of Sale or Sharing

We do not sell your personal information. However, certain data sharing for advertising purposes may be considered a "sale" or "sharing" under California law. You have the right to opt out of such sharing.

D. Right to Correct

You have the right to request correction of inaccurate personal information.

E. Right to Limit Use of Sensitive Personal Information

You have the right to limit our use and disclosure of sensitive personal information to purposes permitted by law.

F. Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

G. How to Submit a Request

To exercise your California privacy rights, please:

We will verify your identity before processing your request and respond within the time period required by law (typically 45 days, with a possible 45-day extension if necessary).

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information as soon as possible.

If you believe we have collected information from a child under 18, please contact us immediately.

10. International Data Transfers

MPG is based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located.

These countries may have data protection laws that differ from the laws of your country. By using our services, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

11. Third-Party Links

Our website and communications may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party websites or services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

If we make material changes, we will provide notice by:

  • Posting a prominent notice on our website

  • Sending you an email notification (if you have provided us with your email address)

  • Other appropriate means as required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Mortgage Processing Group, LLC

Email: info@mpg.loans
Phone:602-568-7854
Mailing Address:
2266 S. Dobson Rd., #265
Mesa, AZ 85202

Website:Mortgage Processing Group, LLC

We will respond to your inquiry as promptly as possible.

14. Consent

By using our website, services, or providing us with your information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.